Personal data collected

Directly Collected Data

Nous collectons les informations suivantes lors de la création de votre compte et de l'utilisation de nos services :

• Personal details: full name, date of birth, nationality, family and professional situation.

• Contact details: postal address, e-mail address, telephone number.

• Contractual information: details of the products and services we have provided to you.

• Identification documents: copies of identity documents (national identity card, passport), proof of address.

• Financial data: transaction details, account movements.

• Communications: correspondence, e-mails and recordings of telephone conversations with our customer service department.

Indirectly collected data

• Location data: IP address, location data from your mobile device.

• Technical data: information on the device used (model, operating system).

• Usage data: information about how you use our services.

Purposes of Data Processing

Your personal data is collected and processed for the following purposes:

Contract performance

• Account management: create and manage your KPpay account.

• Transaction processing: execution of payments, money transfers and other financial operations.

• Customer service: assistance, request management and problem resolution.

Compliance with legal and regulatory requirements

• Fraud prevention, detection and management.
• Anti-money laundering and combating the financing of terrorism: compliance with legal obligations in terms of monitoring and reporting.
• Compliance: respect for applicable laws, including local tax and regulatory requirements.

Legitimate Interests

• Service improvement: data analysis to improve and personalize our products and services.

• Security: protecting your information and our systems from unauthorized access.

Legal basis for processing

The processing of your personal data is based on :

• Contract performance: necessary for the provision of KPpay services.

• Legal requirements: necessary to comply with local legal requirements.

• Legitimate interests: to improve our services and ensure their security.

• Consent: for marketing communications and the use of certain sensitive data.

Data Sharing and Communication

Internal recipients

Only authorized employees have access to your data in the course of their duties.

Partners and subcontractors

We may share your data with :

• Service providers: for payment processing, identity verification, customer support, etc.

• Financial partners: banks and financial institutions to facilitate transactions.

• Public authorities: in response to legal or regulatory obligations.

International Data Transfers

If we transfer your data outside your country, we ensure that appropriate measures are in place to protect your information.

Data retention period

We keep your data for as long as necessary for :

• Providing services: for the duration of our contractual relationship.

• Comply with legal obligations: data may be kept for 7 years after the end of the contractual relationship.

• Legitimate interests: for the purposes of evidence and legal defense.

Data security

We take measures to protect your data against loss, misuse and unauthorized access:

• Technical measures: firewalls, encryption, access controls.

• Mesures organisationnelles : politiques internes, formation du personnel.

Contact

If you have any questions or concerns, please contact us :

• Address: [KPpay address]

• E-mail: kppay@k-Polygone.com

• Telephone: [Customer service telephone number].